Fair terms for every job we complete
We believe in transparent billing and clear expectations. Our refund policy reflects the same precision we bring to every project in Montreal.
Your refund questions, answered
Clear answers to common questions about our refund policy. If you need more help, reach out directly.
When am I eligible for a refund?
Refunds are issued on a case-by-case basis depending on project scope, materials ordered, and the stage of work completed. We review each situation individually to find a fair resolution.
How long does it take to process a refund?
Once approved, refunds are typically processed within 5–10 business days. The exact timing depends on your payment method and bank.
What if work has already started on my project?
If materials have been ordered or work has begun, the refund amount reflects the completed portion and any non-returnable materials. We will provide a clear breakdown before proceeding.
Can I cancel after paying a deposit?
Deposits cover initial planning and material procurement. If you cancel before materials are ordered, a full deposit refund is available. After that, the deposit is non-refundable.
How do I request a refund?
Contact us directly by phone or email. We will review the details of your project and walk you through any next steps.
Still have questions?
We are happy to clarify any part of our refund policy. Reach out and we will respond promptly.
How often are refunds actually processed?
In the last year, refunds were issued only when project scope shifted before installation began. The numbers reflect a straightforward approach to service.
<1%
Refund rate
Fewer than one in a hundred projects result in a refund request.
100%
Requests honored
Every valid refund request within policy terms has been processed in full.
3x
Projects re-scoped
Refunds are three times more likely to be replaced by a revised project plan.
30 days to decide if it's right
If your project changes direction within 30 days, we'll refund any unearned portion of the deposit — no questions asked.